Applause is looking for a Launch Specialist to work directly with a global technology client's team based in Singapore. This PM-centric role is responsible for the end-to-end management of product and feature launches within the region. This role acts as a key coordinator across product, engineering, legal, and other cross-functional teams to ensure timely and successful product releases.

Basic terms:

• Title: Launch Specialist
• Type: Contract for Services
• Start Date: ASAP
• Duration: Long-term, 12 months ongoing
• Capacity: Up to 40 hours per week local standard business hours, Monday-Friday with as needed meetings with the US-based team
• Location: Mapletree Business City II, Singapore 117371

Key Responsibilities

[Launch Management]

• Manage comprehensive launch calendars to ensure timely and aligned releases.
• Coordinate and secure all necessary cross-functional approvals (Product, Engineering, Legal, etc.) throughout the launch lifecycle.
• Maintain strict adherence to launch processes and schedules.

[Operational Workflows (ID Pass Expansion)]

• Oversee the queue for dogfooder requests, including user management and periodic allow listing.
• Conduct triage for bugs reported by dogfood participants, utilizing AI playbooks and manual assertion as required.
• Manage and maintain saved searches and bug tracking for ID Pass features.

[Project Support]

• Assisting TPM to provide operational support for ongoing projects
• Collaborate with Engineering, Tech, and Product teams to resolve issues and drive projects toward launch milestones.

[Process Improvement]

• Follow and improve upon best practices for launch management and operational workflows.
• Manage project trackers and documentation to maintain transparency and project status visibility.

Required Skills:

• Cross-Functional Coordination: Demonstrated ability to work effectively with diverse teams including Product, Engineering, Legal, and Tech.
• Project Management: Strong organizational skills to manage multiple project timelines, trackers, and launch calendars simultaneously.
• Problem-Solving: Capability to triage issues, manage bug queues, and escalate blockers appropriately.
• Detail-Oriented: Ability to maintain rigorous schedules and documentation standards.