Dentira is one of the fastest-growing, profitable healthcare startups revolutionizing clinic operations across multiple countries. Our flagship product transformed dental procurement by introducing the world’s first real-time price and product comparison engine for dental supplies across the US, Canada, Australia, and New Zealand. Building on this success, our Lab Platform seamlessly connects clinics, intraoral scanners, and dental labs to streamline workflows and improve efficiency.
We are also leveraging advanced AI technologies to solve complex challenges such as Automatic Invoice Reconciliation and procedure cost prediction across multiple healthcare verticals. As we continue to scale rapidly, our goal is to achieve 10X growth in the next 3 years.

We are looking for a Customer Support Manager who can lead from the front, ensure exceptional customer experiences, and build long-term client relationships while managing a growing support function.

Role Overview

As a Customer Support Manager, you will oversee the complete customer lifecycle—from onboarding to long-term retention—while leading and mentoring a team of support specialists. You will act as the bridge between customers, product, and engineering teams, ensuring seamless communication and issue resolution.

Key Responsibilities

• Lead and manage the customer support team to deliver high-quality service and meet SLAs
• Own the end-to-end customer lifecycle, ensuring smooth onboarding and long-term engagement
• Monitor customer interactions, identify trends, and implement process improvements
• Handle escalations and complex customer issues with a solution-oriented approach
• Collaborate with product and engineering teams to resolve technical challenges and improve product experience
• Analyze customer usage data and provide insights to drive product adoption and retention
• Develop support processes, SOPs, and training programs for team members
• Ensure customer satisfaction metrics (CSAT, NPS) are consistently achieved or exceeded
• Maintain strong relationships with key clients and stakeholders

Qualifications & Skills

• Bachelor’s degree with a strong academic record
• 2–5 years of experience in customer support or customer success (preferably in SaaS/tech)
• Proven experience in managing or mentoring a support team
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Strong interpersonal and relationship-building abilities
• Basic understanding of software systems, logs, and debugging processes
• Familiarity with JSON, SQL, and REST APIs
• Ability to handle high-pressure situations and customer escalations

Work Details

• Work Mode: Work From Home
• Shift: Night Shift (7:00 PM – 4:00 AM IST)
• Bond: 1-year service agreement required
• Working Hours Alignment: US business hours

What We’re Looking For

• A proactive leader who can take ownership and drive results
• Someone who thrives in a fast-paced startup environment
• A strong communicator with a customer-first mindset
• A problem-solver who can balance technical understanding with customer empathy