Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives and is committed to doing well by doing good.

What will you contribute?

What will you contribute? Manage all incoming and outgoing mail and packages for the unit, ensuring timely and accurate distribution. This role supports operational efficiency and provides excellent service to internal departments while maintaining confidentiality and compliance.

Responsibilities & Deliverables: Sort, process, and distribute incoming mail and packages daily.

• Prepare and send outgoing mail, including courier shipments.

• Maintain accurate logs for incoming and outgoing mail.

• Monitor and replenish mailroom supplies.

• Ensure confidentiality and security of sensitive documents.

• Ensure all critical documents (court orders, motions, affidavit, urgent requests) are properly indexed for transfer to the client under strict timelines.

• Assist employees with mail-related inquiries and special requests.

• Tracking & Documentation

  • Maintain logs for incoming and outgoing mail.

Required Experience:

• Education: High school diploma or equivalent.

• Experience: 1–2 years in mailroom or administrative support preferred.

• Skills: Strong organizational and time management skills. Basic computer proficiency (MS Office).

• KPIs & Performance Metrics

  • Mail Processing Accuracy: 99% error-free sorting and batching

  • Timeliness: All incoming mail recorded in the batching system on the same day; outgoing mail dispatched same day.

  • Customer Satisfaction: Positive feedback from internal departments.

  • Compliance: Zero breaches of confidentiality or security protocols.

  • Document Retrieval SLA: 100% of litigation-related document requests fulfilled within agreed timelines (e.g., 24 -48 hours).

  • Inventory Management: Maintain adequate supply levels with no stockouts.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

· Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.

· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

· ESG: Benefit from paid time off for volunteering and donation matching.

· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

· Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.