Senior Account Manager
Fusion Risk Management
The Role:
Responsible for deriving and delivering increased value to Fusion customers, the Senior Account Manager seeks to expand relationships with key clients, partner closely with customers to achieve their program goals, ensure customer satisfaction, and drive revenue growth. This role serves as a trusted advisor, identifying needs, challenges, and opportunities and aligning Fusion Risk Management solutions to deliver increased value. The Senior Account Manager will work cross-functionally with internal teams to drive adoption, growth, retention, engagement, and satisfaction.
Key responsibilities of this role:
-
Manage a portfolio of key client accounts to ensure successful onboarding, adoption, growth, retention, engagement, and satisfaction.
-
Develop customer value plans to understand Fusion customers and the businesses they operate as well as their organizational and program goals to support continuity, recovery, crisis, risk, and resilience.
-
Proactively create pursuit strategies that align to customer priorities to drive cross-sell and upsell opportunities within Fusion’s corporate client base.
-
Act as the primary contact for high-value clients, deepening, expanding, and elevating relationships across customer organizations.
-
Develop and nurture relationships with key executive stakeholders to drive strategic conversations and business alignment.
-
Lead negotiations for renewals, expansions, and pricing strategies to optimize revenue opportunities.
-
Monitor client health metrics and proactively address potential issues to mitigate churn risk.