Location US-Remote

ID 2025-9293

Category

Professional Services

Position Type

Full-Time

Employee Type

Regular

Location Type

Remote

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Summary Description

Our premier destination marketing solutions power 1,000 destinations across the globe, including small towns, big cities and various types of venues. Those destinations use our CRM, web content management systems, and digital marketing services to attract tourists, conventions, and sporting events. The Destination Insights team works with Destination Marketing Organizations (DMO’s) and Convention and Visitor Bureaus (CVB’s) across the US and beyond to provide solutions to help them generate more interest and ultimately visitors to their market. We provide both technology products and strategic solutions in a consultative way to maximize the clients’ understanding and the solutions’ impact.

This position will support the Granicus Destination Insights team in primarily three areas: a) technology product customer support, b) conduct basic research, and c) strategic project support

Technology product customer support: Granicus provides several analytics tools that DMO organizations use for sales and marketing efforts. This position will work with clients of these products to help with onboarding, training, and product adoption. These products are analytical in nature, and so this position will need to leverage analytical skills to help support clients in obtaining maximum value from the products through answering questions, helping clients with queries, using the tools to help clients answer business challenges, etc.

Operational Research & Data Support: This role will assist with day-to-day research tasks that support both internal teams and client-facing initiatives. Responsibilities include gathering information from online sources, inputting and organizing data, and helping uncover insights that inform destination sales and marketing strategies. The work is foundational but important, requiring attention to detail, curiosity, and a proactive approach to problem-solving.

Strategic Project support: The Destination Insights team provides strategic services to DMO sales organizations, and this role will support that team with analysis of marketing and sales efforts, destination insights and economic impacts, research interpretation, reports, and presentations.

Additionally, this person will work with our product team in contributing to analytical solutions within analytical software solutions Granicus currently has or will develop in the future.

The ideal candidate will be resourceful, flexible with requests, enjoys solving problems and is effective at managing relationships and communicating.

Essential Function

Knowledge/Skills/Abilities

• Work with customers to maximize value of Granicus’ sales technology solutions, including MINT+ and FuturePace
• Assist other team members in the development of analytical studies and solutions to increase effectiveness of meeting sales and marketing efforts, including customer targeting, customer segmentation, sales deployment, marketing optimization, and marketing ROI measurement.
• Interpret data, write reports, develop presentations, and make actionable recommendations
• Use information design concepts and principles to create effective presentations and other visuals that convey analytical results clearly and effectively, and subsequently present results to clients.
• Develop presentations and reports that is in an easily understandable format.
• Solicit customer feedback on technology solutions to provide input to Granicus product team on technology enhancements and new product development
• Approximately 50 percent of this position involves client interaction, 20 percent involves data analysis/research, and 30 percent involves working with internal Granicus team members

Key skills include:

• Judgment
• Strategic Skills
• Pragmatism
• Resourcefulness
• Adaptability
• Customer focus
• Accountability
• Ability to collaborate and work within a team environment, both taking direction from and giving direction to teammates and also the ability to work independently and manage time effectively.

Experience/Credentials:

• You have 1 - 2 years of related experience in data analysis and/or consulting
• BA/BS or equivalent
• Excellent communication and presentation skills to convey insights effectively.
• Ability to develop working relationships with clients
• Strong project management and organizational skills.
• Outstanding written and oral communication skills

• Other ideal qualifications include:

  • o Experience in the Tourism / Hospitality industry
  • Experience with hospitality technologies, particularly Simpleview CRM and event / meeting technology

  Other Job Info:

• Very occasional travel may be required – up to 10%

USD $27.40 - USD $30.76 /Hr.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one.

Here’s what you can expect as a U.S.-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Multiple Health Plan Options – Including a 100% employer-paid plan.
  
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
  
• Fitness Reimbursement Program – Stay active, your way.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family & Future

• Paid Parental Leave – For both birthing and non-birthing parents.
  
• Traditional & Roth 401(k) – With a generous company match.
  
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

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