At Infoblox, every breakthrough begins with a bold “what if.”
What if your ideas could ignite global innovation?
What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.

Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 — evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”.

In a world where you can be anything, Be Infoblox.

CUSTOMER ADVOCACY SPECIALIST

We have an opportunity for a Customer Advocacy Specialist to join our Customer Engagement team, reporting to the Director of Customer Engagement. In this high-impact role, you will own and scale Infoblox’s global customer advocacy program that drives revenue influence, strengthens customer loyalty and translates customer outcomes into compelling narratives. Working cross-functionally with Sales, Product, Marketing, and Renewals teams, you will identify advocacy opportunities, recruit and nurture customer champions, and operationalize reference fulfillment and customer story development workflows at scale.

The ideal candidate combines program-building discipline with strong storytelling instincts and customer relationship skills. You bring a customer-first mindset, strong business judgment, an execution-focused mindset and the ability to bring authentic customer stories to life. You thrive in collaborative environments and are experienced in managing advocacy programs, reference operations and customer content pipelines.

Be a Contributor — What You’ll Do

• Build and scale a structured, repeatable advocacy engine that activates satisfied customers as references, storytellers, reviewers, and champions across multiple channels, including case studies, video testimonials, speaking engagements, peer review platforms, events, and digital campaigns

• Define and own the global customer advocacy strategy and lifecycle roadmap (identify, recruit, onboard, engage, recognize), aligned to corporate and marketing priorities

• Lead the global reference program in SlapFive, managing advocate recruitment, profile quality, and fulfillment of sales requests for reference calls with defined SLAs and quality standards

• Recruit, develop, and maintain a diverse portfolio of active customer advocates across regions, segments, industries and product lines

• Ensure all advocacy content clearly communicates customer business outcomes, use cases, and differentiated value for target personas and industries

• Own and maintain the SlapFive customer reference database, ensuring accurate profiles, segmentation, permissions, and activity tracking across references and campaigns

• Expand public social proof by driving verified customer reviews, ratings, and testimonials on priority platforms, with a primary focus on G2 and Gartner Peer Insights, and securing approved quotes and logo permissions for broader digital and campaign use

• Support customer councils, advisory boards, and user groups as needed, ensuring advocacy opportunities are integrated into these programs

• Own the advocacy technology stack and workflows with primary responsibility for SlapFive configurations/integrations, process governance, reporting dashboards and data hygiene

• Define program KPIs and reporting frameworks, and regularly report on advocate growth, reference utilization, content output, and pipeline or influenced revenue

Be Prepared — What You Bring

• 5 plus years of experience in B2B marketing with significant time in customer marketing/advocacy/reference programs
• Expertise in enterprise technology (networking, security, SaaS or adjacent) strongly preferred

• Proven ability scaling a structured advocacy program that supported revenue goals

• Demonstrated success partnering with Sales and Revenue teams to support deal acceleration through references and customer proof points

• Hands-on experience with customer advocacy or reference management platforms (e.g., SlapFive or similar), including database governance, segmentation, and reporting

• Experience building customer story pipelines and managing multi-format content production with marketing and content teams

• Excellent storytelling and communication skills; can translate technical accomplishments into compelling business outcomes

• Comfortable engaging directly with senior customer stakeholders (e.g., CxO, VP-level) in a professional, consultative manner

• Ability to define, track, and report on advocacy KPIs, such as reference utilization, advocate growth, content output, and pipeline influence

• Bachelor’s degree or equivalent work experience

Be Successful — Your Path

First 90 Days: Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.

Six Months:

• Instill the core advocacy platform as a single system of record for references, migrating legacy tracking and standing up standard dashboards for nominations, engagements, and reference usage.

• Establish an end-to-end intake and fulfillment process for reference requests with clear SLAs, consistently meeting agreed response times and quality expectations from Sales and Marketing stakeholders.

• Build an initial, balanced pipeline of advocacy-ready customers across priority products, regions, and industries to close the most critical gaps in the case study heatmap.

• Deliver an initial wave of high-impact customer proof points (e.g., 2–3 case studies and 3–5 mini success stories/testimonials) that are actively used in key launches, campaigns, and sales motions.

One Year:

• Operate a single, trusted advocacy system of record (e.g., SlapFive + connected systems) with clean data, standard dashboards, and regular reporting on nominations, engagements, reference usage, and revenue influence.

• Maintain a balanced, scalable pipeline of advocates that closes key product, GEO, and industry gaps in the case-study heatmap and reliably supports sales, launches, and field campaigns.

• Embed customer proof points as a default in major launches and demand-gen programs with measurable usage by Sales and Marketing.

• Lead a high-functioning Customer Story Council/advocacy governance model that meets regularly, surfaces cross-functional insights, and shortens the time from customer signal to activated advocacy asset or reference.

Belong— Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.

Be Rewarded — Benefits That Help You Grow, Thrive, Belong

• Comprehensive health coverage, generous PTO, and flexible work options

• Learning opportunities, career-mobility programs, and leadership workshops

• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy

• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations

• Charitable Giving Program supported by Company Match

• We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications. Base salary for this position: [$XX–$XX, plus bonus or commissions]

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis

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