Job Locations RS-Belgrade

Posted Date 1 day ago(5/22/2026 8:11 AM)

ID

2026-4100

# of Openings

1

Category

Customer Operations

JAGGAER is leading the Autonomous Commerce revolution, a self-governing B2B commerce experience between buyers, suppliers, things (IoT), and partners. Leveraging AI and machine learning, our intelligent procurement solutions provide enterprise buyers and suppliers with smart-match recommendations that align buyer needs with supplier capabilities. Our solutions autonomously execute many repetitive, behind-the-scenes tasks to facilitate enterprise commerce. We are over 1,300 employees strong, all focused on customer success.

For more information, visit www.jaggaer.com

JAGGAER is seeking a Customer Success AI Engineer to design and operationalize AI-powered workflows, lightweight internal tools, and automation solutions that improve execution across the Customer Success lifecycle. This role combines AI engineering, cloud infrastructure, customer-facing experience, and workflow design to support onboarding, adoption, risk management, renewals, and executive engagement.

• Design and build AI agents, copilots, and workflow automations supporting Customer Success operations and customer lifecycle management.
• Develop lightweight internal tools and static web applications for Customer Success teams using modern cloud and web technologies.
• Deploy and maintain secure AWS-hosted internal solutions using ECS/Fargate, S3, Nginx, ALB, IAM, and private networking.
• Translate CSM and business stakeholder requirements into scalable technical workflows, integrations, dashboards, and AI-driven solutions.
• Integrate systems such as Salesforce, Gainsight, support platforms, usage analytics, and communication tools into AI-enabled workflows.
• Partner closely with Customer Success Managers and customer-facing teams to improve productivity, customer engagement, and operational execution.
• Establish standards for security, governance, observability, maintainability, and responsible AI deployment.

• Bachelor's degree or equivalent experience in Computer Science, Information Systems, Engineering, Analytics, Business Technology, or a related field.
• Experience in Customer Success, Solutions Engineering, Technical CSM, Professional Servies, or other customer-facing technical roles.
• Hands-on experience building AI-enabled workflows, automations, or applications using Python, APIs, and modern AI tooling.
• Experience deploying and managing AWS infrastructure including ECS/Fargate, S3, ALB, IAM, VPCs, and containerized services.
• Experience with Nginx, Docker, static web hosting, and lightweight internal tooling architectures.
• Strong understanding of customer lifecycle workflows, SaaS operations, and enterprise customer engagement models.
• Experience integrating CRM, support, analytics, and collaboration platforms into operational workflows.
• Strong communication skills with the ability to work effectively across technical teams and customer-facing organizations.

• Ability to balance rapid prototyping with secure, scalable, and maintainable engineering practices.

Our Offer

• A positive and enjoyable working environment within a young, motivated, and collaborative team.
• Competitive salary and clear career development opportunities.
• Short communication channels and genuine room for creativity and initiative.
• An international, professional environment with exciting challenges and growth opportunities.
• An open-minded and dynamic corporate culture with access to training and development.
• Private health insurance, FitPass, summer and winter parties, employee vouchers, New Year gifts, flexible working hours, and a wide range of work-life balance benefits.

Our Values

At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them — the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.

Transparency – Openness Builds Trust

Candor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners.

Entrepreneurial Spirit – Own It, Drive It, Make It

A scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth.

Accountability – Thumbs In, Not Fingers Out

We take responsibility ourselves before pointing elsewhere.

Metrics-Driven Results – Outcomes Over Activities

Data and evidence guide our decisions, help us course-correct quickly, and ensure we’re delivering real impact.

JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based on race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

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