About This Role:

As an EDI Specialist/Developer at Kibo, you will be a hands-on technical expert responsible for managing, developing, and supporting our Electronic Data Interchange (EDI) integrations, with a strong focus on distributors, retailers and drop-ship vendors in the B2C & B2B commerce, and retailer ecosystems. You will be the subject matter expert for all EDI-related transactions, ensuring the smooth, accurate, and timely flow of data between Kibo, our clients, and their trading partners. Your role will involve mapping, testing, and troubleshooting EDI documents, onboarding new partners, and working closely with cross-functional teams to support and enhance our commerce solutions.

About Kibo Commerce:

Kibo Commerce is a composable digital commerce platform for B2C, D2C and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. We are the only modular, modern commerce platform that supports experiences spanning eCommerce, Order Management, and Subscriptions. Merchants like Zwilling, Ace Hardware, and Jelly Belly trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value.

Kibo’s expertise and cutting-edge innovation has been recognized by Forrester, Gartner, Internet Retailer, and TrustRadius, and was cited as a Strong Performer in The Forrester Wave™: Order Management Systems, Q2 2023, and named a leader in The Forrester Wave™: B2C Commerce Solutions, Q2 2022.

By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support Kibo’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us!

What You’ll Do:

• Design, develop, test, and deploy new EDI maps and workflows for various transactions.

• Manage the day-to-day operations of EDI transactions, monitoring data flow and proactively identifying, troubleshooting, and resolving any errors or failures.

• Lead the onboarding of new trading partners (retailers, 3PLs, drop-ship vendors), including requirements gathering, mapping, testing, and production cutover.

• Serve as the primary technical point of contact for internal teams and external trading partners on all EDI-related matters.

• Collaborate with product management and engineering teams to define EDI requirements for new platform features and enhancements.

• Maintain comprehensive documentation for EDI processes, trading partner specifications, and data maps.

• Analyze and translate business requirements into technical EDI specifications.

• Ensure all EDI processes comply with partner-specific guidelines and industry standards (X12, EDIFACT).

• Support and optimize existing EDI integrations to improve reliability, scalability, and performance.