The Accounts Receivable Specialist will report directly to the Sr Manager, Accounts Receivable & Billing Operations and serve as a key member of the accounting team. This individual will be responsible for supporting and optimizing the accounts receivable function, ensuring timely invoicing, collections, cash application, and customer account management processes. The role will interact cross-functionally with Sales, Customer Success, Finance, and external customers to ensure efficient billing operations and strong cash collection performance.

This individual will play a critical role in driving process improvements, supporting scalable AR operations, and assisting with integration activities related to acquisitions or new business processes. The ideal candidate will bring a strong customer service mindset, attention to detail, and the ability to independently manage complex accounts and billing requirements.

We encourage sharing of ideas and value diversity in people, skillsets, and opinions. We are a team that values cross-training and providing all team members the opportunity to grow and experience new areas. The role will be flexible, which is indicative of the entrepreneurial and collaborative spirit of Quickbase where you interact with cross-functional teams across the organization.

Functional Responsibilities

• Ensure timely and accurate customer invoicing, including invoices processed through supplier portals and customer-specific billing requirements
• Manage and monitor customer accounts to ensure prompt collection of outstanding balances and consistent follow-up on overdue invoices
• Perform proactive outreach to customers regarding payment status, billing discrepancies, and collection activities while maintaining positive customer relationships
• Process and reconcile daily cash application activities, ensuring customer payments are accurately applied to accounts
• Serve as a primary point of contact for escalated billing and payment-related inquiries, resolving issues efficiently and professionally
• Partner with Sales, Customer Success, Legal, and Finance teams to resolve invoicing disputes, contract discrepancies, and payment delays
• Support onboarding of new customers and integration of AR processes related to acquisitions or new subsidiaries
• Drive customer adoption of ACH/Wire payment methods and support payment process optimization initiatives
• Monitor and maintain AR inboxes, ensuring timely response and resolution of customer inquiries
• Prepare AR aging analyses and provide reporting and insights to management regarding collection trends, risks, and outstanding balances
• Identify opportunities for process improvement, automation, and operational efficiencies within the AR function
• Assist with development and maintenance of departmental policies, procedures, and internal controls
• Support month-end close activities related to accounts receivable, including reconciliations and reporting
• Mentor and provide guidance to junior team members as needed
• Participate in ad hoc projects and initiatives as required by the Senior Accounting leadership team
  
  

Minimum Qualifications

• Bachelor’s degree in Accounting, Finance, or related field required
• 5+ years of relevant accounts receivable and collections experience
• Experience managing complex billing requirements and customer payment processes
• Demonstrated ability to consistently work within fixed timeframes and meet deadlines
• Strong analytical, organizational, and problem-solving skills
• Excellent verbal and written communication skills with the ability to work cross-functionally
• Strong attention to detail and ability to produce accurate, timely work product
• Advanced proficiency in Excel and experience working within ERP/accounting systems
• Experience using Salesforce is a plus
• Experience using customer portals including SAP Ariba, Coupa, or similar platforms preferred
  
  

Core Competencies

• Strong communication skills and ability to build effective relationships with internal and external stakeholders
• Collaborative team player with high standards of professionalism and ethics
• Ability to prioritize, multi-task, and manage competing priorities in a fast-paced environment
• Demonstrated ownership mentality and ability to work independently with minimal supervision
• Continuous improvement mindset with enthusiasm for identifying and implementing process enhancements
• Strong customer service orientation and ability to manage sensitive customer interactions professionally
• Ability to adapt to changing priorities and support evolving business needs
• Commitment to accuracy, accountability, and operational excellence
  
  

How We Think About AI

At Quickbase, we view AI as a tool to accelerate how work gets done — not replace it. We encourage thoughtful use of AI to improve speed, quality, and decision-making, while maintaining strong judgment, accountability, and data integrity.

Benefits

• Unlimited remote work policy
• 25 days of annual leave, 2 additional days off for volunteering
• Competitive remuneration package incl. an annual bonus
• Top-notch IT setup.
• Mental health support, life insurance, food vouchers
• Additional health insurance - for you and your loved ones
• Annual wellness support allowance
• External Professional Learning Opportunities
  
  

Equal Opportunity Statement

Quickbase is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply – even if you don’t meet every qualification listed. We are proud to be an equal opportunity employer.