ABOUT TRIBUTE TECHNOLOGY:

At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, Ukraine and India.

ABOUT YOU:

The Senior Product Owner is a key player within our agile development process, responsible for driving day-to-day execution of the product roadmap. You will collaborate closely with the Product Director to co-develop strategy and guide products throughout their full lifecycle. Leveraging your deep product ownership experience, you will shape product vision, partner with stakeholders, and lead cross-functional teams in delivering high-quality, high-value solutions for our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deliver on the product vision:
  
  • Co-own and execute product roadmap with the Product Director.
  • Partner with stakeholders across the organization to inform the product vision, strategy, features, and prioritization.
  • Monitor recurring issues or patterns and translate them into backlog items for long-term product improvement.
  • Participate in root-cause analysis efforts and advocate for system stability, scalability, and reliability within roadmap planning.
  • Ensure that fixes and improvements are validated, communicated, and released smoothly.
  • Partner with Customer Support leadership to streamline workflows and improve resolution time.
• Inspire and drive the squad to deliver great products:
  
  • Decompose product roadmap items into well-defined product requirements including features, user stories, and acceptance test criteria.
  • Ensure tickets are given appropriate priority and treated in a timely manner.
• Ensure products are ready for go:
  
  • Document all new features to educate internal and external stakeholders.
  • Collaborate with the production team to understand where improvements are needed to improve the implementation process.
• Be customer-centric and operate with a continuous improvement mindset:
  
  • Conduct usability studies with end-users on existing product and prototypes to refine design and identify areas for improvement.
  • Monitor post-launch product performance to evaluate areas for future investment.