ABOUT TRIBUTE TECHNOLOGY:

At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, Ukraine, and India.

ABOUT YOU:

The Product Owner is a strategic, client-focused leader responsible for executing the product roadmap and managing client relationships. They collaborate with the chief product owner on roadmap development and lead products throughout their lifecycle. This role requires exceptional communication, deep Agile/Scrum expertise, and the ability to navigate stakeholder priorities, manage scope, and keep all parties aligned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deliver on the product vision:

• Co-own and execute product roadmap with the chief product owner.
• Partner with stakeholders to inform product vision, strategy, features, and prioritization.
• Manage and communicate clear, prioritized roadmap with clients and internal teams; manage scope and change requests effectively.

• Inspire and drive the squad to deliver great products:

• Decompose roadmap items into well-defined requirements, user stories, and acceptance criteria.
• Prioritize and treat customer tickets in a timely manner.
• Lead Scrum ceremonies (Sprint Planning, Daily Standup, Sprint Review, Retrospectives).
• Conduct regular product demonstrations showcasing completed features and improvements to clients.

• Manage client relationships and stakeholder communication:

• Document all new features to educate internal and external stakeholders.
• Serve as primary point of contact for clients on product status, priorities, risks, and roadmap updates.
• Clearly articulate feature priorities, business rationale, and technical decisions in client-friendly language.
• Conduct PO Reviews and User Acceptance Testing (UAT); manage client feedback and requirement documentation.
• Provide regular status updates to all stakeholders; escalate issues promptly and propose solutions.
• Build consensus between client needs and internal team capacity; negotiate scope and manage expectations.
• Communicate technical debt, risks, and mitigation strategies to non-technical stakeholders.
• Present complex information to diverse audiences; tailor messaging by audience expertise.

• Ensure products are ready for go:

• Document features to educate internal and external stakeholders.
• Collaborate with production team on implementation improvements.
• Manage release planning and schedule coordination with clients; conduct UAT and sign-off.

• Be customer-centric and continuously improve:

• Conduct customer interviews and workshops to understand end-user needs.
• Monitor post-launch performance and product KPIs; report metrics and insights to clients.
• Gather and document client feedback; incorporate into future planning and prioritization.
• Lead conflict resolution and scope management discussions with data-driven recommendations.