Engagement Lead
Vena Solutions
Administration
Canada
CAD 113,475-153,525 / year
Posted on May 23, 2026
This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely in Canda or USA.
The Engagement Lead plays a critical role in supporting, strengthening and scaling Acterys' delivery-partner ecosystem. This role owns the project governance and customer health of a portfolio of internal and partner-led implementations ensuring strong alignment and support across partners, customers, and internal teams throughout the entire implementation lifecycle.
The Engagement Lead plays a critical role in supporting, strengthening and scaling Acterys' delivery-partner ecosystem. This role owns the project governance and customer health of a portfolio of internal and partner-led implementations ensuring strong alignment and support across partners, customers, and internal teams throughout the entire implementation lifecycle.
As an individual contributor, the Engagement Lead provides hands-on delivery guidance, oversight of internal & partner implementation health, manage escalations, enable both new and established partners, and drive maturity through implementation methodology and governance practices.
- Department
- Practice Management
- Employment Type
- Full Time
- Location
- Canada - Remote (0002)
- Workplace type
- Fully remote
- Compensation
- $113,475 - $153,525 / year
- Reporting To
- Rob Sparrowhawk
How You'll Make an Impact
- Oversee a portfolio of internal and partner-led implementations, monitoring project health, risks, and delivery milestones across all engagements
- Establish and enforce project governance frameworks, escalation paths, and delivery standards across the partner ecosystem
- Contribute to the development of PMO processes, playbooks, and delivery tooling, and onboarding to scale partner delivery quality as the business grows
- Serve as the primary point of accountability for customer health throughout the implementation lifecycle, proactively identifying and resolving risks before they impact customers
- Be an escalation point for customers and partners during complex or at-risk engagements
- Partner closely with channel and partner managers to evaluate partner delivery capability and drive continuous improvement across the ecosystem
- Define and track portfolio KPIs including CSAT, time to value, milestone attainment, customer adoption and project margin to surface trends and drive accountability
- Collaborate cross-functionally with Sales, Account Management, Product, and Support to ensure a seamless customer journey from contract to go-live
- Facilitate scope conversations with Partners, translating delivery requirements into clearly documented agreements that align customer expectations with commercial commitments
- Draft and manage commercial documentation including Statements of Work (SOWs) and Change Requests (CRs), ensuring accuracy, consistency with agreed scope and alignment with company commercial standards
- Travel to client site and/ or headquarters based in Toronto
We'd Love to See
- 5+ years of experience in project or program management, professional services, or engagement management with SaaS implementation experience
- PMP certification or equivalent formal project management credentials
- Demonstrated experience managing or overseeing partner-led delivery motions in a SaaS environment
- Deep understanding of SaaS implementation lifecycles including discovery, configuration, data migration, UAT, and go-live
- Exceptional stakeholder management skills, comfortable operating at both executive and working levels with partners and customers
- Strong analytical mindset with the ability to synthesize portfolio-level data into actionable insights and executive-ready reporting
- Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies
Base salary range 113,475 - 153,525 CAD
*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.
About Vena Solutions
At Vena, we’re reimagining how businesses plan and grow: powered by data, collaboration, and innovation 🌱
Headquartered in Toronto with a global reach, we help finance teams work smarter using the tools they already love (yes, we’re talking about Excel!). Trusted by over 1,800 organizations and 150,000+ users every day, Vena Solutions brings clarity to complexity.
We're a people led company that leads with our CORE values (Customer Trust, One Team, Respect & Authenticity and Execution Excellence) and are driven by our mission
Headquartered in Toronto with a global reach, we help finance teams work smarter using the tools they already love (yes, we’re talking about Excel!). Trusted by over 1,800 organizations and 150,000+ users every day, Vena Solutions brings clarity to complexity.
We're a people led company that leads with our CORE values (Customer Trust, One Team, Respect & Authenticity and Execution Excellence) and are driven by our mission
We’re growing fast, thinking big, and having fun along the way. The future of finance is being built here, and we’d love for you to be part of it 🚀
Why Choose Us:
💰 Compensation
We offer competitive and comprehensive total rewards packages that we review yearly to stay ahead of the market! Transparency is key, we keep you in the loop on how we design our comp programs. Build your future with our Employee Stock Option Program, Retirement Savings, Support & 401k Matching Programs.
🎓 Personal Growth & Learning
Level up your skills with Vena! We support your journey with education subsidies, professional development programs, and learning opportunities to help you grow your career and reach your goals. Your future is bright and we’re here to invest in it!
🧘♀️ Health & Wellness
Your well-being = our priority! Great health & dental plans, wellness sessions (virtual & in-person), Employee Assistance Program (EAP), and a free Headspace subscription to support your mental health.
🌍 Global Reach
Vena is everywhere you are! With offices in Toronto, London, and Indore, as well as team members across the United States, EMEA and beyond, we're a truly global company. Collaborate with colleagues around the world and bring diverse ideas to life: no passport required!
🌴 Time Off
Recharge with generous leave options - perfect for vacation, wellness, personal time, parental support, volunteering, and more.
🏡 Flexibility
We embrace a flexible culture that supports different ways of working, depending on the role and location. While some of our teams enjoy hybrid arrangements, others thrive in-office or remotely. With modern workspaces in Toronto, Indore, and London, we offer inspiring environments when you need them - and the freedom to work in ways that work best for you and your team.
✨ AI-Powered Innovation
At Vena, we don’t just keep up, we're leading the way! 🚀
We empower team members at every level to actively explore AI best practices, identify meaningful opportunities to apply AI in their work, and champion innovative solutions that drive impact.
By fostering a culture of curiosity, innovation, and responsible use, we’re building a future where AI enhances how we work, think, and lead. From automating workflows to enhancing insights, AI is woven into everything we do.
We empower team members at every level to actively explore AI best practices, identify meaningful opportunities to apply AI in their work, and champion innovative solutions that drive impact.
By fostering a culture of curiosity, innovation, and responsible use, we’re building a future where AI enhances how we work, think, and lead. From automating workflows to enhancing insights, AI is woven into everything we do.