ABOUT XACTLY
Xactly is the global leader in AI-driven Sales Performance Orchestration. We help enterprise organizations align revenue strategy with execution — connecting planning, incentives, and performance in one Intelligent Revenue Platform. Trusted by industry leading companies worldwide, Xactly empowers sales teams to perform at their peak.
The Opportunity – Senior Technical Account Manager
In this role, you will be part of a high-performing team that shapes the future of customer success. You will collaborate across teams, solve complex challenges, and contribute to delivering high-impact outcomes for customers and stakeholders. Our Professional Services team is a mix of consultants, compensation experts, and sales professionals from a plethora of industries including SaaS, consulting, and financial services who adapt quickly and thrive in a fluid start-up culture.
What You’ll Do
Strategic Advisory: Serve as a strategic advisor, collaborating with customers to facilitate crucial decision-making to optimize business processes fostering high product adoption and ultimately driving sustainable customer growth.
Technical Excellence: Lead the technical delivery for up to 10 customers leveraging Xactly’s Products by architecting technical solutions rooted in best practices, ensuring every deployment provides a seamless user experience for long term solution health.
Manage End-to-End Implementation Lifecycle: Drive the project delivery lifecycle with high quality; encompassing requirements definition, comprehensive documentation, system configuration, coordination of User Acceptance Testing (UAT) and final deployment.
Lead and Mentor: Oversee the work of others as a functional lead, mentoring new hires and identifying process gaps to continuously raise the bar for the team.
WHAT YOU’LL BRING
Must-Have Skills
Experience: 6-10 years of experience in Technology Consulting and Business Analysis, or related fields
Domain Expertise: Prior experience with the Sales Performance Management (SPM) domain is required
Technical Proficiency: Deep understanding of SDLC, RDBMS data structures, and database concepts.
SQL Development: Strong skills in SQL development alongside system integration and troubleshooting experience.
Leadership: Ability to work as a functional and engagement lead, overseeing the work of others while driving customer outcomes.
Shift/Environment: Ability to work with minimal or no oversight in the NA East Shift (5:30 PM to 2:30 AM IST) within a deadline-driven, fast-paced environment.
Soft Skills: Outstanding service-orientation with strong interpersonal, communication, and analytical problem-solving skills.
Personal Attributes: Self-aware, motivated, coachable, and able to work seamlessly as part of a larger team.
Education: Bachelor's degree or equivalent experience.
Good to Have Skills
AI: Experience in leveraging AI/ML tools to drive continuous improvement with technical delivery processes
SaaS & Cloud: Exposure to cloud-based enterprise software ecosystems.
Why Xactly
Benefits And Perks
Paid Time Off (PTO)
Comprehensive Health and Accidental Insurance Coverage
Tuition Reimbursement
XactlyFit Gym/Fitness Program Reimbursement
Free snacks onsite(if you work in office)
Generous Employee Referral Program
Free Parking and Subsidized Bus Pass (a go-green initiative!)
Wellness program
OUR VISION: To power the revenue engine of the companies changing the world.
OUR CORE VALUES: Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we’re committed to upholding them by delivering the best we can to our customers.
Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.